作者：Allen Chung

http://www.symantec.com/business/support/index?page=content&id=TECH198989&actp=search&viewlocale=en_US&searchid=1383297176511

Problem

Symantec pcAnywhere 12.5.5 build 1206 is the latest available build. This update is only to be applied to a machine with pcAnywhere 12.5 sp4 (Build 1086) already installed.

Cause

Issue 1: The pcAnywhere application stops responding when you select a host to launch with Windows or make any changes in the running host that require the host computer to be restarted.
While connecting to the host computer, the pcAnywhere application displays the following message:

“An error occurred while starting of pcAnywhere. Please try to restart pcAnywhere…"
or
“pcAnywhere Main Module has encountered a problem and needs to close. We are sorry for the inconvenience."
http://www.symantec.com/docs/TECH190695

Issue 2: You cannot connect to the host computer using the pcAquickconnect application that is installed on the client computer.
While connecting to the host computer, the pcAquickconnect application displays the following message:
“pcAQuickConnect.chf file is not a valid pcAnywhere file."
http://www.symantec.com/docs/TECH189097

Issue 3: Connection made by the client computer to the host computer cannot be established within the stipulated timeout period of 15 seconds using the pcAnywhere application.
While connecting to the host computer, the pcAnywhere application displays the following message:
“The selected computer is not responding. Connection cannot be made."
http://www.symantec.com/docs/TECH188183

Issue 4: While upgrading to the pcAnywhere application 12.5 SP4 (version 12.5.5 build 1086), the caller files are not upgraded because of which the pcAnywhere Host Service fails to run.
After upgrading to pcAnywhere version 12.5 SP4 (version 12.5.5 build 1086), the Symantec pcAnywhere Host Service fails to run, or a host item (*.BHF) will not launch. Also, any attempts to open the host properties and view the caller items (*.CIF) within the host properties will result in a file read error.
http://www.symantec.com/docs/TECH191515

Issue 5: The host IP address is not updated after the host is restarted or when the connection to the host computer is made.
http://www.symantec.com/docs/TECH198533

Issue 6: Black or gray screen appears on new installation of pcAnywhere application or during authentication while connecting a remote system to a host computer after the new installation.
For more information, see the following article:
http://www.symantec.com/docs/TECH197172

Issue 7: The host computer that is configured for conferencing with no encryption requests for a “symmetric" encryption level when connected.
While connecting to the host computer with no encryption, the pcAnywhere application displays the following message:
“The encryption level for this connection has been raised. Host has requested the encryption level: Symmetric"

Issue 8: The host computer that is configured for conferencing displays a warning that it will be configured for no encryption and will stay at AES 256 when that host is launched and connected to.
On enabling the conferencing feature of a host computer that is set at the default configuration AES 256, the following error message is displayed after which the host computer will be restarted:
“Disabling encryption. Encryption is not supported for conferencing hosts."
http://www.symantec.com/docs/TECH197098

Issue 9: Old version of awechomod.sys file is provided in pcAnywhere version 12.5 SP4.
http://www.symantec.com/docs/TECH111055

Solution

The update installer .exe is attached below if needed to install manually or this update can also be applied by running Live Update from the Software. The readme file is attached below.

How to run live update from with in pcAnywhere

1. Open the full pcAnywhere program.
2. Navigate to the Help menu then About Symantec pcAnywhere
3. Confirm what the current version and build number, Click OK
4. Navigate to the Help menu then LiveUpdate…
5. From with in the Live update window click Start
6. Click OK when done

Once live update is complete you may be prompted to reboot. If prompted please reboot as soon as possible after the reboot is completed perform the above steps again until there are no updates available

https://support.norton.com/sp/en/us/home/current/solutions/v78694032_EndUserProfile_en_us

Symantec pcAnywhere 12.5 SP4: Release Notes

What’s new?

• • Uses an updated encryption method to secure the host and remote communications and data

  • Added support for Windows Server 2008 R2 and Mac OS 10.7.x

System requirements

• To successfully install each of the component of Symantec pcAnywhere, your system must meet the following minimum requirements:

  • Supported operating systems for Symantec pcAnywhere full version:

    • Windows 7 (Home/Professional/Ultimate)

    • Windows Vista (Home/Enterprise/ Ultimate)

    • Windows XP (Home and Professional/Windows XP Tablet and Media Center Edition/Embedded and WEPOS)

    • Windows 2000 (Professional/Server/Advanced Server)

    • Windows Server 2003 (Standard/Enterprise)

    • Windows Server 2008

    • Windows Server 2008 R2

  • Supported operating systems for Symantec pcAnywhere thin host:

    • Windows 7 (Home/Professional/Ultimate)

    • Windows Vista (Home/Enterprise/ Ultimate)

    • Windows XP (Home and Professional/Windows XP Tablet and Media Center Edition/Embedded and WEPOS)

    • Windows 2000 (Professional/Server/Advanced Server)

    • Windows Server 2003 (Standard/Enterprise)

    • Windows Server 2008

    • Windows Server 2008 R2

    • Red Hat Enterprise Linux 4.0

    • SUSE Linux Enterprise 10.0

    • Mac OS X 10.5.x

    • Mac OS X 10.6.x

    • Mac OS X 10.7.x

  • Supported operating systems for Symantec Packager:

    • Windows Vista (Home/Enterprise/Ultimate)

    • Windows XP (Professional)

    • Windows 2000 (Professional/Server/Advanced Server)

    • Windows Server 2003 (Standard/Enterprise)

  • Hardware requirements:

    • Must meet the minimum hardware requirements as specified by Microsoft (for Windows) or Apple (for Mac) for the operating system that is installed

Upgrading to Symantec pcAnywhere 12.5 SP4

• Symantec pcAnywhere 12.5 SP4 contains updated security and communication enhancements. The new version is not backward-compatible and does not connect to earlier versions of pcAnywhere due to the changed security model. Symantec recommends installing the latest updated, secured 12.5 SP4 version of the product. For more information about downloading and installing Symantec pcAnywhere 12.5 SP4, read: How to obtain Symantec pcAnywhere 12.5 SP4.

  Symantec will not provide fixes for existing versions of pcAnywhere because of known security risks. If you have pcAnywhere 11.x or earlier versions of pcAnywhere, then you must uninstall the existing version of pcAnywhere before you install pcAnywhere 12.5 SP4.

Features removed in pcAnywhere 12.5 SP4

• The following features are no longer available in pcAnywhere 12.5 SP4:

  • Access Server

  • Symantec pcAnywhere Web Remote

  • Symantec pcAnywhere Mobile Host

  • Symantec pcAnywhere CrossPlatform for Remote and Host

  • Symantec pcAnywhere Gateway

  • Host Assessment Tool

  • Host Administrator tool

  • Package Deployment Tool

  • Web Deployment Tool

  • NetBIOS and SPX connection type support

  • Support for all authentication types except pcAnywhere, NT, and AD for Windows/pcAnywhere and Apple Open Directory for Mac/pcAnywhere and Linux PAM for Linux

  • Option for making passwords case sensitive on the Security Options tab of Host Properties dialog box

  • Option to deploy thin host if host is not present on pcAnywhere Quick Connect dialog box

  • Encryption tab on pcAnywhere options dialog box