分類：SSR

為何 SSR 備份狀態會出現問號圖示？

Issue

The Status of Backup History is changed to ‘Unavailable’ if some of non-Windows NAS devices are used as the backup destination.

Cause

Symantec System Recovery (SSR) uses the CIFS protocol ‘change notify’ (NotifyChangeDirectory) to check the Status of Backup History.
When ‘change notify’ is not supported on the NAS devices which are used as backup destination, SSR shows ‘Unavailable’ status.

Solution

Please ignore this status. Backup/restore operations are not affected.
For example, if Samba is used, confirm that change notify parameter is set as “yes" in smb.conf file.

 

http://www.symantec.com/business/support/index?page=content&id=TECH214450

【You do not have sufficient privileges to perform this operation when trying to launch the Symantec System Recovery (SSR) console】

Attempting to launch the Windows Event log service generates the following error:

Windows could not start the WIndows Event Log service on Local Computer.

Error 4201: The instance name passed was not recognized as valid by a WMI data provider

請參考以下網址：

http://www.symantec.com/business/support/index?page=content&id=TECH205162

Cause

Insufficient permissions to RTBACKUP folder that is use by Windows Management Instrumentation (WMI)

Solution

Set the permissions needed on the RTBACKUP sub-folder for WMI by following the steps listed below:

1. Re-start Windows in Safe Boot mode.

2. Use Windows Explorer to open the C:\Windows\System32\LogFiles\WMI sub-folder.

3. Right-click on the RtBackup sub-folder and choose Properties > Security > Edit

4. Click Add.

5. Type SYSTEM and press Enter.

6. Enable “Full control" Permission to “Allow" for the SYSTEM account.

7. Click OK, and then click Yes when asked for confirmation.

8. Restart Windows (in Normal mode), and verify that the Windows Event Service has started.

9. Attempt to launch the SSR console.

Enterprise Support – Symantec Corp. – Symantec System Recovery – Core Product Error Links

http://www.symantec.com/business/support/index?page=content&id=DOC7537

Symantec System Recovery 2013 R2需要 SSR 2013 R2 的授權才能在 Symantec Fileconnect 下載的到 SSR 2013 R2，安裝後輸入 SSR 2013 授權碼也無法通過授權 SSR 2013 R2 無法透過 LiveUpdate 取得

 

1. Symantec™ System Recovery 2013 R2 Server Edition FREE 60-day Evaluation! ( 60 天試用版可以於以下網址下載 )

https://www4.symantec.com/Vrt/offer?a_id=88724

2.

Enterprise Support – Symantec Corp. – Symantec System Recovery 2013 R2 General Information

http://www.symantec.com/business/support/index?page=content&id=TECH225253

※ Symantec System Recovery 2013 R2需要 SSR 2013 R2 的授權才能在 Symantec Fileconnect 下載的到

3. 雖然下載得到 SSR 2013 R2，但安裝後輸入 SSR 2013 授權碼也無法通過授權

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台灣地區 SSR 2013 R2 Release Day 可能會落在 12 月中下旬

若您的 SSR 合約仍在有效期限內，請您登入 Symantec License Portal

http://www.symantec.com/zh/tw/global/licensing/

輸入帳號與密碼 ( 若您尚未註冊請按下下方【立即註冊】以進行註冊 )

按下【檢視所有授權】

找到您所購買的產品，並按下右方的【檢視詳細資料】

再出現的頁面中，按下【Upgrade this license】

即可取得下載序號與授權碼