【DLP Endpoint Agent Pull 提取日誌】

【DLP Endpoint Agent Pull】

【DLP Endpoint Agent Pull 提取日誌】

Additionally please provide logs from the Endpoint Agent via the Enforce UI:

Go to System -> Agent Overview

至【系統】→【代理程式】→【概覽】

Select the agent you want and from the Actions pull down, select Pull Logs.

選擇那台需要 除錯的用戶端電腦 → 點選【動作】→ 【提取日誌】

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Select both Services logs or Operational logs and click OK

勾選【服務日誌】→【操作日誌】，並按下【確定】

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Next, the logs need to be pulled from the Endpoint Server to the Enforce Server

Go to System -> Servers -> Logs

Select the Endpoint Server from the drop down and check the Agent logs box.

至【系統】→【伺服器】→【日誌】→【組態】→【下拉選擇您的偵測伺服器】

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至【系統】→【伺服器】→【日誌】→【收集】→【勾選 操作日誌、偵錯和追蹤日誌、組態檔、代理程式日誌】

並按下【收集日誌】

Then click on the Collect Logs button.

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This will retrieve the logs from the Endpoint Agent.

Download the logs and send them to us by replying to this mail with the attachment.

一段時間後，按下右上角的重新整理圖示，帶畫面下方出現【下載】連結時，下載【SymantecDLPLogs.zip】

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請將 SymantecDLPLogs.zip 以附件的方式提供給我們

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